Answers to your burning questions
WHERE TO BUY GOODIES!
The GIRL GANG GOODIES team is delighted to provide complimentary delivery for all customers. Delivery is made by car our delivery team and delivered by hand. During delivery, our team will be following strict sanitation process (more below). At this time we do not ship our products.
Due to the nature of being a small, hyper-local start-up, we are only able to support deliveries within our Delivery Zone. We deliver as far East as Woodbine, as far North as Sheppard, as far West as Keele and down to Harbourfront.
ENSURING SUCCESSFUL DELIVERY
If you have selected a doorstep delivery at check-out, please plan for someone to be home during your delivery timeframe as GOODIES are not insured or packaged to protect against wildlife or curious passer-by proof.
If you have selected that the GOODIES be left with concierge for delivery at check-out, please ensure that concierge accepts food packages. If this is a gift, we suggest you ask either the person that is receiving check with concierge, or alert concierge there is a package for them coming on your delivery date and to accept.
At this time, we are unable to support re-delivery if the delivery fails – for example, if concierge refuses to accept the food package or we are unable to access an apartment building from street level. Please note, the GIRL GANG GOODIES team will always make the greatest effort to contact the sender and/or the receiver of the GOODIES so please provide that information at check-out.
EXTRA MEASURES FOR DELIVERY DURING COVID-19
Please note: we are practicing contactless delivery, so all deliveries will be made to building concierge or apartment/home doorsteps. In order to practice safe social distancing, we will not be ringing doorbells, knocking on doors or meeting clients to deliver GOODIES. With the phone number provided at check-out, you will receive a text message once the GOODIES have been left with either concierge or at your doorstep.
GIRL GANG GOODIES is committed to keeping our community and team safe; below are the measures we will be taking during delivery to ensure our mutual safety:
- Single person baker & delivery: GIRL GANG GOODIES is a team of 1 (our founder, Morgan) doing all the baking and delivering, reducing the number of interactions.
- Contactless delivery:All deliveries will be left at doorsteps of homes/apartments or with concierge and not exchanged by hand.
- Text notifications: You will receive a text before your delivery with an ETA of your GOODIE arrival, and a text after your GOODIES are at your doorstep. This is the phone number provided at check-out. To limit interaction and touching, we will not be doing in person hand-offs, ringing doorbells or knocking on doors either.
- Personal Protective Equipment: We will be using separate pair of gloves for each delivery and disposing of those gloves before re-entering delivery vehicle. We will also be sanitizing between each delivery and wearing a mask during delivery.
Due to the volume of orders we receive, at check-out you will choose a delivery window for your order ex. Monday March 5th 11:00am-3:00pm. Our team works hard to ensure your delivery occurs within that timeframe. In the unlikely event your order will occur outside that timeframe, our team will contact the number provided at check-out or email to alert you of the updated delivery time.
If you have forgotten the delivery window you selected at check-out, email us with your order # at email@example.com and we would be happy to provide you the delivery window timing!
If you need to change the delivery date, we are able to accommodate date changes (subject to availability) with +24 hour’s notice of your originally selected delivery time. For example, if your delivery time is Tuesday February 3rd 1:00pm-4:00pm, we will be able to switch your delivery to a later date if alerted before Monday February 2nd 1:00pm, if the new desired date and time is available. Our team will always do our best to find the next best available date and time.
Once GIRL GANG GOODIES cookies are delivered, we do not accept returns due to the nature of the product being a perishable product. Gift cards are also non-returnable items.
If you have placed an order and selected a delivery location outside our delivery zone, our team will reach out for an alternate address to delivery to within our delivery range free of charge. This option is available up until 24 hours before the start of your delivery time. If you have placed an order and selected a delivery location outside our delivery zone and you are unable to provide an alternate address within our zone, and it is more than 24 hours before the start of your delivery window, we will cancel your order and provide a full refund. If we are unable to reach you and/or your delivery window starts in less than 24 hours, you will be eligible for a store credit provided in the form of a gift card that will be emailed to you.
Orders are considered non-refundable within 24 hours of the start of your delivery window ex. if your delivery window is Tuesday May 2nd 1:00pm-4:00pm, you cannot get a refund after Monday May 1st 1:00pm. Orders that have been baked and delivered are also not eligible for a refund.
After orders are delivered and our team has sent the delivery notification via text or email (whatever is provided at check-out) the GOODIES are no longer the responsibility of GIRL GANG GOODIES. If the product is destroyed by or taken by wildlife or stolen after delivery, the
SALES & DISCOUNTS
All items purchased using a Gift Card and items purchased on sale are considered final sale. These items are not eligible for a refund.
You’ve received GOODIES – hurray!
GOODIES/cookies: if you plan to enjoy your GOODIES the same day as receiving them or the day after as a gift, they can be stored in the bakery box they were delivered in. If you have opened your GOODIE box and have cookies remaining (after enjoying a few!) store for up to 1 week in a sealed Tupperware and keep out of the fridge or freezer (the fridge will dry out the GOODIES!).
CUTIE PIES: Pies are made fresh - store Notorious Apple in your fridge for up to 3 days pre-bake or freeze & bake at home later! Stays fresh in freezer up to 3 months. Serves ~7-8 slices.
Do you cater? Yes! We do everything from weddings, company parties, large events, to intimate private evenings that are invite-only. We are available for corporate pop-ups, farmers markets and the like! If you would like GIRL GANG GOODIES at your event, email us at firstname.lastname@example.org with the details including dates, volume, and location. We cannot wait to be part of your celebration!